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Best Practice

Best Practice

Davis & Gibbs take pride in being a member of ARLA, the professional lettings body. We are passionate about developing best practice in everything we do, to ensure we follow industry best practice we are also a member of The Property Ombudsman.

ARLA

ARLA is the Association of Residential Letting Agents, it's the only professional self-regulating body to be solely concerned with lettings.

The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.

ARLA members are governed by the Code of Practice providing a framework of ethical and professional standards at a level far higher than the law demands.

The Association runs a series of meetings, training courses and seminars at local and national levels to ensure that members are kept fully up to date with the latest best practice.

Membership rules require all member offices to have professionally qualified staff.

Ombudsman

The Ombudsman for Estate Agents (OEA) Scheme was established on 1 January 1998. The Scheme is open to all those firms of estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS); to all corporate estate agents, defined as those who are subsidiaries of a bank, building society or insurance company, or are themselves quoted on the Stock Exchange and to other estate agents who are sponsored and seconded by existing member agents. From June 2006, the OEA extended its services to Lettings and Property Management agents.

By dealing with a Member of the TPO, the public may be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK.