You can make a formal complaint in two ways:
If you make a Complaint
We will acknowledge your complaint within 48 hours of receipt. Your complaint will then be investigated and we aim to respond to you within 5 working days of this acknowledgement. If we are experiencing any delays we will keep you informed.
We aim to resolve all complaints, however if you are unhappy with the reply you receive, you can ask for it to be escalated to a Director. Please confirm why you remain dissatisfied to help us resolve any outstanding issues you may have.
If you are not satisfied with the response from the Director and your complaint remains unresolved you can escalate it to an independent third party, The Property Ombudsman Scheme via the button below.