Oval: +44 (0)207 820 7950
Balham: +44 (0)208 772 9818
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Complaints Procedure

You can make a formal complaint in two ways:

Email

If you would like to make a complaint via email, please contact us at:
customerservices@davisandgibbs.com

Post

If you would like to make a complaint in writing , please send it to us at:
Davis & Gibbs, 2C Chestnut Grove, Balham, SW12 8JD

If you make a Complaint

We will acknowledge your complaint within 48 hours of receipt. Your complaint will then be investigated and we aim to respond to you within 5 working days of this acknowledgement. If we are experiencing any delays we will keep you informed.

We aim to resolve all complaints, however if you are unhappy with the reply you receive, you can ask for it to be escalated to a Director. Please confirm why you remain dissatisfied to help us resolve any outstanding issues you may have.

If you are not satisfied with the response from the Director and your complaint remains unresolved you can escalate it to an independent third party, The Property Ombudsman Scheme via the button below.

Complaint email
Visit TPOS
Complaints Document

Balham

  • +44 (0)208 772 9818
  • info@davisandgibbs.com
  • 2c Chestnut Grove, Balham, London, SW12 8JD

Oval

  • +44 (0)207 820 7950
  • info@davisandgibbs.com
  • 36 Brixton Road, Oval, London, SW9 6BU

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